fry9 Privacy Policy

1 Introduction

fry9 ("we", "us", "the platform") is an online gaming and sports betting platform operating for players in Pakistan. This Privacy Policy describes how fry9 collects, uses, stores, shares and protects the personal information of registered users and visitors to the platform.

By registering an account on fry9 or by continuing to use the platform after this policy has been updated, you confirm that you have read and understood how your personal data is handled. This policy should be read alongside the fry9 Terms and Conditions.

We take the privacy of Pakistan players seriously. The platform handles real PKR transactions, KYC documents and betting history — all of which require careful and responsible data handling. This policy sets out exactly what we do with that information and what you can expect from us.

2 Data We Collect

fry9 collects different categories of personal data depending on how you interact with the platform. Here is a breakdown of the main data types:

We do not collect sensitive personal data beyond what is required for KYC (identity and age verification). We do not collect religious affiliation, political views, health data or biometric data beyond what is contained in standard CNIC documents submitted for verification.

3 How We Collect Your Data

Personal data is collected through the following means:

• Direct registration: When you create your fry9 account, you provide your name, mobile number, date of birth and contact details.
• KYC submission: When you submit CNIC documents and a verification selfie ahead of your first withdrawal.
• Deposits and withdrawals: When you add funds or request a payout via JazzCash, Easypaisa, Raast, bank transfer or other supported methods, the associated payment account details are recorded.
• Platform activity: Your betting history, game sessions, login times and account settings are automatically logged as part of normal platform operation.
• Cookies and technical data: Your device's IP address, browser type and session information are collected automatically when you access fry9 through a browser or app.
• Support interactions: If you contact fry9 support via chat, email or any other channel, those communications are recorded for service quality and dispute resolution purposes.

4 How We Use Your Data

fry9 uses your personal data only for purposes that are directly connected to providing and improving the platform. The main uses are:

• Account management: Creating and maintaining your fry9 account, processing login sessions and managing account settings.
• Payment processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and other supported methods, and processing withdrawal requests to your verified account.
• Identity verification: Confirming your age (18+) and identity as part of KYC requirements before processing withdrawals.
• Fraud prevention and security: Monitoring for suspicious activity, duplicate accounts, bonus abuse and any conduct prohibited under the Terms and Conditions.
• Responsible gaming: Using activity data to power deposit limit tools, session reminders and self-exclusion features you activate from your account settings.
• Customer support: Responding to queries about your account, deposits, withdrawals, bets and technical issues.
• Platform improvement: Analysing aggregated usage patterns to improve the platform experience. This analysis uses anonymised data where possible.
• Legal compliance: Retaining records as required by applicable laws and cooperating with authorities where legally obligated to do so.

5 Data Sharing

fry9 does not sell, rent or trade your personal data. In limited circumstances, your data may be shared with the following categories of third parties:

5.1 Service Providers

fry9 uses third-party technology and service providers to operate the platform, including hosting infrastructure, KYC verification services, payment processing and customer support tools. These providers access only the data necessary to perform their specific function and are contractually required to handle it securely and in accordance with this policy.

5.2 Game Providers

Where you play games hosted by third-party game providers in the fry9 lobby, those providers may receive a session token and relevant game data needed to operate the game. Your full identity data is not shared with game providers.

5.3 Legal and Regulatory Obligations

fry9 may disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, court order or to protect the rights, safety or property of fry9 or its users.

5.4 Business Transfers

In the event of a merger, acquisition or sale of part or all of the fry9 business, personal data may be transferred as part of that transaction. Users will be notified of any such change that materially affects how their data is handled.

6 Payment Data

All transactions on fry9 are processed in PKR. Payment methods supported include JazzCash, Easypaisa, Raast, standard bank transfer and cards/mobile wallets as listed on the deposit page.

fry9 records the payment account number and transaction reference for deposits and withdrawals to maintain an accurate PKR balance and enable support in case of payment queries. Full payment credentials (such as PINs or passwords for JazzCash/Easypaisa accounts) are never visible to or stored by fry9 — these are handled entirely within the respective payment provider's own secure environment.

Payment data is retained for as long as your account is active and for a defined period afterwards in line with financial record-keeping requirements. Access to payment records within fry9 is restricted to authorised staff who require it to process transactions or resolve support queries.

7 KYC and Identity Verification

fry9 requires identity verification (KYC) before processing any withdrawal. The KYC process collects:

• A clear scan or photo of your valid Pakistani CNIC (both sides).
• A verification selfie to confirm that the document belongs to the person submitting it.

KYC documents are used solely for the purpose of confirming your age and identity. They are stored securely with restricted internal access and are not shared with third parties except where required by law or as part of the KYC verification process using authorised identity verification service providers.

Documents submitted for KYC are retained for the duration of your account's active status plus a defined period after account closure to comply with standard record-keeping requirements. If your account is closed and the retention period has elapsed, KYC documents are deleted securely.

8 Cookies and Tracking

fry9 uses cookies — small data files placed on your browser or device — to make the platform work correctly and to understand how it is being used. Cookies are divided into the following categories:

8.1 Essential Cookies

These cookies are necessary for the platform to function. They include session cookies that keep you logged in while you navigate between pages and security cookies that help detect unusual login activity. Essential cookies cannot be disabled without breaking the platform's core functionality.

8.2 Functional Cookies

These cookies remember preferences such as your display settings, preferred language or last visited section of the platform. They improve your experience but are not strictly necessary for the platform to operate.

8.3 Analytics Cookies

fry9 may use aggregated analytics to understand traffic patterns, popular game categories and general usage behaviour. Where analytics tools are used, they are configured to anonymise IP addresses and personal identifiers. Individual player behaviour is not tracked for third-party advertising purposes.

You can control cookie preferences through your browser settings. Most modern mobile browsers on Android — the most common device type among Pakistan players using fry9 — allow cookie management from within the browser's privacy settings menu.

9 Data Retention

fry9 does not retain personal data indefinitely. Retention periods are based on the purpose for which the data was collected:

• Account and identity data: Retained for the duration of your active account plus up to 5 years after account closure for legal and fraud prevention purposes.
• KYC documents: Retained for the duration of your account plus a defined post-closure period, then securely deleted.
• Transaction records: PKR deposit, withdrawal and bet records are retained for up to 7 years to comply with standard financial record-keeping requirements.
• Support communications: Retained for up to 3 years from the date of the interaction, or longer if related to an unresolved dispute.
• Technical and session data: Typically retained for up to 12 months from collection.

When retention periods expire, data is deleted or anonymised so it can no longer be linked back to an individual player.

10 Data Security

fry9 applies the following security measures to protect your personal data:

• All data transmission between your device and fry9 servers uses HTTPS with TLS encryption.
• Account passwords are stored using one-way hashing — they are never stored in plain text and cannot be retrieved by fry9 staff.
• KYC documents and sensitive personal files are stored encrypted at rest with access restricted to authorised personnel.
• Internal access to personal data is restricted on a need-to-know basis. Support staff see only what is necessary to handle your query.
• Regular security reviews are conducted to identify and address vulnerabilities in platform infrastructure.

No online platform can guarantee complete security against all threats. In the unlikely event of a data breach that is likely to cause harm to affected players, fry9 will take immediate steps to contain the breach and notify affected users as soon as practicable.

11 Your Privacy Rights

As a fry9 player, you have the following rights regarding your personal data. To exercise any of these rights, contact fry9 support at [email protected] from the email address or mobile number associated with your account.

fry9 will respond to data rights requests within a reasonable timeframe. Note that some requests — such as deletion requests — may be limited where fry9 has a legal obligation to retain certain records (for example, financial transaction histories).

12 Minors and Under-18 Users

fry9 is strictly an adults-only platform for users aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If fry9 discovers that a registered account belongs to a person under 18, that account will be immediately closed, any balance will be forfeited and any collected personal data associated with the underage account will be deleted.

If you have reason to believe that a minor has registered on fry9 — including by using another person's details — please contact fry9 support immediately so the account can be reviewed and closed without delay.

13 Changes to This Privacy Policy

fry9 may update this Privacy Policy from time to time to reflect changes to the platform, applicable laws or how personal data is handled. The "Last Updated" date at the top of this page will be revised whenever changes are made.

Where changes are material — for example, a change in how payment data is handled or a change in data sharing practices — fry9 will make reasonable efforts to notify registered players via their registered contact details ahead of the change taking effect.

Your continued use of fry9 after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with a change, you may request account closure and deletion of your data by contacting support before the change takes effect.

14 Contact and Data Queries

For any questions about this Privacy Policy, to exercise your data rights, or to report a concern about how your personal data has been handled, contact the fry9 support team. Please include your registered username or account ID to help us locate your account promptly.

For details on how to set deposit limits, session reminders or self-exclusion, visit the Responsible Gaming page which covers all player-controlled account tools.